_____ Refers to the Follow-Up Activities That a Service Firm

question 36

Multiple Choice

_____ refers to the follow-up activities that a service firm might engage in after a customer transaction.​

• A)Need recognition
• B)​Postpurchase communication
• C)​Collective bargaining
• D)Sales prospecting

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Definitions:

Underemployment

Refers to the employment of workers in jobs that are below their skills level or part-time workers who would prefer to be full-time.

Unemployment

The situation when individuals who are capable of working and are seeking work are unable to find employment.

Demographic Transition

Refers to the transition from high birth and death rates to lower birth and death rates as a country or region develops from a pre-industrial to an industrialized economic system.

Population Growth

The increase in the number of individuals in a population, measured by the natural increase and net migration.