Customer Relationship Management (CRM) Programs Can Systematically Track Customers' Preferences

question 55

True/False

Customer relationship management (CRM) programs can systematically track customers' preferences and behaviors over time.

Acknowledge the impact of creative self-efficacy and multicultural experiences on creativity.

Apply exit strategies within problem-solving and decision-making processes.

Appreciate the effects of intuition and formal education on decision making and problem solving.

Distinguish methods to enhance creativity on an individual and group level.

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Definitions:

Implicit Association Test (IAT)

A psychological test designed to reveal underlying prejudices and stereotypes by measuring the speed of associations between concepts.

Unconscious Attitudes

Implicit feelings and beliefs that an individual may not be aware of but which can affect behavior and perceptions.

Attribution

The process by which individuals explain the causes of behavior and events, typically as either internal dispositions or external situations.

Social Psychology

The examination of individual thoughts, emotions, and actions within societal environments through a scientific lens.