Karen Likes Using the SERVQUAL Scale to Measure Her Clients

question 34

Multiple Choice

Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing ________, which involves the physical facilities and equipment and professional appearance of the stylists. These aspects are very important for the comfort of her clients.

• A) tangibles
• B) reliability
• C) responsiveness
• D) assurance
• E) empathy

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Definitions:

Physician

A medical professional qualified to diagnose and treat illnesses, diseases, and injuries, aiming to improve patient health.

Self-Deliverance

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Incurable Cancer

A form of cancer that cannot be cured or adequately treated and is likely to cause death.

Human Transplantations

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