When Using the SERVQUAL Scale, a Store Focused on Employee

question 89

Multiple Choice

When using the SERVQUAL scale, a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the ________ dimension.

• A) creativity
• B) empathy
• C) assurance
• D) responsiveness
• E) reliability

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Definitions:

Steam Engine

A heat engine that performs mechanical work using steam as its working fluid.

Invented

The process of creating or designing something that did not previously exist, often referring to the conception of new ideas, devices, or methods.

Invention Hazards

The potential risks or unintended negative consequences associated with the creation and implementation of new inventions or technologies.

Normal Accidents

Refers to complex systems' inevitable incidents caused by their intricacies and interactive elements, often unpredictable.