Which of the Following Statements Is True About Social CRM

question 25

Multiple Choice

Which of the following statements is True about social CRM?

• A) Customers likely to generate the most business get the most attention from the organization.
• B) All the customer relationship processes in social CRM are structured and controlled.
• C) Each customer crafts his or her own relationship with the company.
• D) Though relationships emerge from joint activity, companies control the customers.
• E) Relationships emerge in a controlled manner driven by the company.

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Definitions:

Court

A governmental institution authorized to resolve legal disputes, interpret laws, and administer justice.

Agreement

An agreement or compact formed between two independent nations.

Litigation File

A compiled set of documents and records associated with a legal case.

Civil Trial

A legal proceeding where parties in dispute seek a resolution in a court of law without involving criminal charges.