James Received a Letter from a Customer Asking About His

question 40

Multiple Choice

James received a letter from a customer asking about his company's accounting services. How should James reply to the customer? 

• A)E-mail or IM 
• B)Text message 
• C)Bound report 
• D)Letter

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Definitions:

Engagement Analytics

The measurement and analysis of user interactions and engagement with a website or application to improve performance and user experience.

Employee Advocacy

Promotion of an organization by its employees.

Health-Care Organizations

Institutions that provide medical services, health care advice, or health care training, including hospitals, clinics, and research facilities.

Credible Messaging

Communication that is reliable and trustworthy, often characterized by the use of evidence-based facts and clear, transparent presentation.