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Goodwill Messages Are Used in Business to Express Thanks, Recognition

question 72

Essay

Goodwill messages are used in business to express thanks, recognition, and sympathy. Explain why these messages are valuable in the workplace and the five Ss that apply when writing them. Then describe three work-related scenarios where it would be appropriate to send each of these types of messages.


Definitions:

Dual Processing

The principle that our minds operate using two distinct systems for processing information: unconscious, automatic processing and conscious, deliberate processing.

Selective Attention

The cognitive process of focusing on a specific aspect of information while ignoring other perceivable information.

Change Blindness

A phenomenon where an observer fails to notice significant changes in a visual scene, indicating the selective aspects of visual perception.

Blindsight

A condition in which people are unable to consciously see objects in certain parts of their field of vision despite responding to them in non-conscious ways.

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