The Purpose of a Buffer Statement in a Negative Message

question 111

Multiple Choice

The purpose of a buffer statement in a negative message is to ________.

• A)ensure that the company avoids legal liability.
• B)reduce the reader's shock or pain related to the bad news.
• C)inform the reader of the reasons for the bad news.
• D)explain company policy regarding the bad-news message.

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Definitions:

Extraversion/Surgency

A personality trait marked by outward energy, sociability, talkativeness, assertiveness, and a high level of engagement with the external world.

Negative Affectivity

A personality trait characterized by a tendency to experience negative emotions such as sadness, anxiety, and anger more frequently and intensely than others.

Activity Level

A term in developmental psychology referring to the overall energy and frequency of behaviors displayed by an individual.

Adaptability

The capacity to adjust to changing conditions or environments, demonstrating flexibility and resilience.