Readers Often Accept Bad News Better When They Feel That

question 31

True/False

Readers often accept bad news better when they feel that their requests have been heard and that they have been treated fairly.

---

Definitions:

Consumer Needs

Fundamental psychological or physical requirements that motivate consumer behavior and drive purchases.

Attitude

A settled way of thinking or feeling about something, often reflected in a person's behavior.

Attitude Object

Anything toward which an individual has a persistent psychological and evaluative orientation, encompassing feelings, beliefs, and behavioral dispositions.

Earl Grey

A type of tea flavored with the oil from the rind of bergamot orange, noted for its distinctive flavor.