A Team Has Just Been Assembled to Determine How to Make

question 59

Multiple Choice

A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?

• A)Identify and define the problem
• B)Analyze the problem
• C)Generate possible solutions
• D)Select the best solution

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Definitions:

Spinal Canal

The cylindrical space within the vertebral column that contains the spinal cord.

By Mouth

A term used in medicine to indicate that a medication or substance is to be taken orally.

Abbreviation

A shortened form of a word or phrase, used to simplify writing and speaking while retaining the intended meaning.

Before Meals

This term is commonly used in medical prescriptions and dietary advice to signify that a medication or action should be taken prior to eating.