A Department Store Decides to Use "Secret Shoppers" at Unannounced

question 1

Multiple Choice

A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel. Store personnel are rewarded for excellent service attitudes. Which of the following reinforcement schedules would most likely apply in this situation?

• A) fixed-ratio reinforcement
• B) fixed-interval reinforcement
• C) variable-frequency reinforcement
• D) variable-interval reinforcement

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Definitions:

Self-actualization

The achievement of realizing one’s abilities and potentials, seen as a universal desire or motivation inherent in all individuals.

Content Theories

Content theories of motivation focus on identifying the specific factors that motivate individuals, such as needs, desires, and goals.

Individual Needs

Basic or psychological requirements that motivate behavior and are essential for personal wellbeing and growth.

Corporate Ladder

The hierarchical structure within an organization, representing different levels of position and responsibility, which employees aim to ascend.