A Department Store Decides to Use "Secret Shoppers" at Unannounced

question 1

Multiple Choice

A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel. Store personnel are rewarded for excellent service attitudes. Which of the following reinforcement schedules would most likely apply in this situation?

• A) fixed-ratio reinforcement
• B) fixed-interval reinforcement
• C) variable-frequency reinforcement
• D) variable-interval reinforcement

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Definitions:

Relational Theory

An analysis based on structures of meaningful social relationships that recur across cultures.

Cross-Cultural Agreement

The consensus or similarity in opinions, practices, or attitudes among people from different cultural backgrounds.

Schemas

Cognitive structures that organize knowledge, beliefs, and expectations, influencing perception, memory, and behavior.

Construals

The way in which people perceive, comprehend, and interpret the world around them.