When Consumers Are Unhappy with a Product,they Boycott the Product

question 49

Multiple Choice

When consumers are unhappy with a product,they boycott the product and/or store and express dissatisfaction to friends.This is called ________ response.

• A) private
• B) third-party
• C) voice
• D) public

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Definitions:

Internal Climate

Refers to the internal psychological and emotional environment within individuals or organizations.

Red Flag Words

Words that bring an immediate emotional response (usually negative) from the listener, generally because of strong beliefs on the subject.

Implied Meanings

The underlying or suggested meaning conveyed by a message, which might not be explicitly stated but understood through context or nonverbal cues.

Information Overload

The type of listening that happens when a listener is overwhelmed with incoming information and has to decide which information will be processed and remembered; this is a common cause of poor listening skills.