Apology Strategies Are Most Often Used in Situations in Which

question 49

Multiple Choice

Apology strategies are most often used in situations in which:

• A)the violation was a major situation affecting a large number of people.
• B)the violation was minor or the company cannot escape being found guilty.
• C)an individual within the company has acted inappropriately, but the company itself has not.
• D)legal charges have been filed against the company or someone in the company.

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Definitions:

Environment

The sum of all external conditions and influences affecting the life, development, and survival of an organism or group of organisms.

Metamorphic Rock

A type of rock that has been changed by heat, pressure, and chemical processes from its original form, usually buried deep within the Earth's crust.

Sandstone

A medium-grained, clastic sedimentary rock composed mostly of grains of sand, along with other material.

Weathering

The process by which rocks, minerals, and soils are broken down by the effects of weather, water, and biological organisms.