Which of the Following Focuses on Using Centralized Call Centers

question 56

Multiple Choice

Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?

• A)embedded HR units
• B)corporate HR groups
• C)HR centers of expertise
• D)shared HR groups

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Definitions:

Bankruptcy

A legal proceeding involving a person or business that is unable to repay their outstanding debts, leading to a reorganization or elimination of debt under the laws of bankruptcy.

Key Employees

Employees considered crucial to the operation and success of a business due to their skills, knowledge, or roles.

Optimal Capital Structure

The best mix of debt, equity, and other financing sources that minimizes the company's cost of capital while maximizing its value.

Debt-equity Ratio

Ratio that measures a company's financial leverage by dividing its total liabilities by its shareholder's equity, indicating the balance between debt financing and equity financing.