Reference: 03-01 A Supervisor Receives Regular Information About a Sales Employee's Performance

question 75

Essay

Reference: 03-01
A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the super relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
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What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisalresults?

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Definitions:

Stress Response

The body's reaction to any change that requires an adjustment or response, involving physical, mental, and emotional responses.

Ego-Defense Mechanism

Psychological strategies employed by the ego to manage stress, anxiety, and conflict by distorting reality in various ways.

Frustrated

The feeling of being upset or annoyed due to the inability to change or achieve something.

Nursing Instructor

A registered nurse specialized in educating and training nursing students.