The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 61

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)continuance commitment.
• C)emotional intelligence.
• D)affective commitment.
• E)service profit chain model.

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Definitions:

Entrepreneurial Culture

An organizational culture that fosters innovation, risk-taking, and the proactive pursuit of opportunities, typical of startups and innovative enterprises.

Whistleblower

An individual who exposes illegal, unethical, or improper activities within an organization, often risking their career and personal well-being.

Verbal Harassment

Unwanted or offensive spoken comments, jokes, or taunts directed at an individual that can lead to a hostile and intimidating environment.

Withholding Information

Withholding Information involves intentionally not sharing relevant information with those who have a right or need to know it.