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Friendly Cafe Is a Chain of Coffee Shops Located Throughout

question 29

Essay

Friendly Cafe is a chain of coffee shops located throughout Canada. The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers. Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of this approach.


Definitions:

Domesticating

The process of adapting wild plants or animals for human use, such as for food, work, companionship, or as pets.

Pastoralism

An economic system based on tending herds of large animals.

Collectively owns

The state of ownership where assets or properties are held in common by a group rather than individuals.

State/welfare capitalism

An economic system where the state plays a significant role in protecting and promoting the economic and social well-being of its citizens, often through extensive social services, and public policies aimed at wealth distribution.

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