ABC Ltd Has a Large Secretarial Pool on the Third Floor

question 139

Essay

ABC Ltd. has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed. The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis) to secretaries in the pool. The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed. They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system. Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software. Some secretaries don't mind working in the pool, but most are there because it represents the entry-level secretarial position. They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities. Turnover in the pool is much higher than for other support staff at ABC Ltd. What job design strategy would you recommend to improve employee effectiveness in ABC's secretarial pool?

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Definitions:

Coughing

A sudden, often repetitive, expulsion of air from the lungs through the throat and mouth, sometimes involuntarily, as a reflex action.

Coronary Arteries

The arteries that supply blood to the heart muscle, crucial for providing the necessary oxygen and nutrients.

Chest Pain

A symptom that can be caused by a variety of conditions, ranging from heart-related issues to digestive problems, requiring immediate medical evaluation in serious cases.

Shortness of Breath

A feeling of not being able to breathe well enough, which can be a sign of various medical conditions, including heart and lung issues.