Customer Satisfaction Is Said to Occur When ________

question 72

Multiple Choice

Customer satisfaction is said to occur when ________.

• A)a product's performance falls short of customer expectations
• B)a product's performance matches or exceeds customer expectations
• C)a product's price was heavily discounted
• D)the product was well designed
• E)the customer's benefits outweighed the costs of purchasing the product

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Definitions:

Inflation

The rate at which the general level of prices for goods and services is rising, eroding purchasing power.

A Lease

A contractual agreement where one party (the lessor) allows another party (the lessee) to use an asset in exchange for payment over a specified period.

Gross Lease

A lease in which the monthly payment made by the tenant remains the same and the landlord pays the operating expenses of the building.

Operating Expenses

Costs associated with the day-to-day operations of a business, excluding cost of goods sold.