An Example of Service Variability Is That Within a Given

question 38

True/False

An example of service variability is that within a given hotel,one registration-desk employee may be cheerful and efficient whereas another may be unpleasant and slow.

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Definitions:

Obtained Value

The actual measured or calculated value resulting from a scientific experiment or survey.

Main Effect

The direct impact of an independent variable on a dependent variable in an experiment.

Factorial ANOVA

A statistical analysis method used to examine the effects of two or more categorical independent variables on one continuous dependent variable, and how their interactions affect the mean of the dependent variable.

Independent Variable

A variable in an experiment that is manipulated to observe its effect on a dependent variable.