To Soften the Blow of a Negative Response in a Direct

question 68

Multiple Choice

To soften the blow of a negative response in a direct message,what should the writer include in the body of the message?

• A)Specific identification of the negative news
• B)The option to seek other solutions
• C)Specific reason that lead to the decision
• D)As much detail as possible
• E)Emphasize how the decision can benefit the audience

Understand the concept of acquired needs theory and how it suggests that achievement, power, and affiliation needs are influenced by life experiences.

Comprehend the two-factor theory of Herzberg and its distinction between hygiene and satisfier factors in relation to job satisfaction and motivation.

Recognize the significance of power and affiliation in managerial roles and leadership as per McClelland and Herzberg's theories.

Understand the principles of ERG theory and how it modifies Maslow's hierarchy of needs in the context of frustration-regression.

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Definitions:

Attitude-Belief Hypothesis

A theory suggesting that a person's attitude is based on their beliefs about an object or situation, and the evaluation of these beliefs.

Emotional Dimensions

are the various facets through which emotions can be classified, such as intensity, duration, and valence (positive or negative feelings).

Arousal

A psychological and physiological state of being awake or reactive to stimuli, often crucial in driving consumer engagement and attention.

Pleasure

A feeling of happiness, enjoyment, or satisfaction derived from an experience.