Which of the Following Is the Most Appropriate Apology When

question 14

Multiple Choice

Which of the following is the most appropriate apology when writing a negative news message?

• A)"I am sorry you had a problem with this product, and please know this issue will never happen again."
• B)"If this issue has created any problems for you, we are sorry."
• C)"I am sorry to hear of your difficulties with this product."
• D)"I am sorry to hear of your difficulties, as we sell millions of these products a year and no one else has expressed any concern with them."
• E)"I am sorry if anyone had difficulties with this product."

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Definitions:

External Financing

Funds raised from sources outside the company, such as investors or lenders.

Sustainable Rate

The sustainable rate often refers to the growth rate a company can maintain without needing to increase financial leverage or equity financing.

Internal Rate

The interest rate at which the net present value of all the cash flows from an investment or project is zero.