When Granting Claims and Requests for Adjustment When Your Company

question 14

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

• A)specifically assign blame to someone in your organization by name
• B)follow up to verify that your response was correct
• C)start from the assumption that the information the customer provided is incorrect
• D)imply that the customer is at fault
• E)avoid taking or assigning personal responsibility for setting matters straight

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Definitions:

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USS Indianapolis

A United States Navy ship famously sunk in July 1945, leading to one of the greatest maritime disasters in American history due to shark attacks and lack of immediate rescue.

Philippine Sea

A marginal sea of the Western Pacific Ocean east of the Philippine archipelago.

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