Which of the Following Statements About Using the Direct Approach

question 85

Multiple Choice

Which of the following statements about using the direct approach in negative messages is true?

• A)The closing of the message should reiterate the bad news.
• B)Direct messages take longer to write, and readers need more time to reach the main idea of the message.
• C)One should always offer a sincere apology in the closing of the message.
• D)The extent of your explanation for the negative news depends on the nature of the news and your relationship with the reader.
• E)Openly accepting or assigning specific blame is important when using the direct approach.

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Definitions:

Activity-Based Costing

A pricing technique that allocates expenses to goods or services according to the tasks and materials involved in their creation.

Activity Cost Pools

A costing method that groups all the costs associated with a specific activity, allowing more accurate allocation of costs to products or services.

Activity Cost Pools

Aggregations of all the overhead costs associated with specific activities, used in activity-based costing.

Customer Margin

The profit generated from a particular customer, calculated by subtracting the costs associated with serving that customer from the revenue they generate.