Which of the Following Is a Guideline for Granting Claims

question 83

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Do not go into details of how you plan to resolve the situation.
• B)Specifically assign blame to someone in your organization by name.
• C)Start from the assumption that the information the customer provided is correct.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

---

Definitions:

New-Product Strategy Development

The stage of the new-product development process that defines the role for a new product in terms of the firm’s overall objectives.

Idea Generation

The creative process of generating, developing, and curating new ideas, which can serve as solutions to problems or lead to the development of new products, processes, or services.

Service

A service is an intangible economic activity offered by one party to another, often involving human or mechanical efforts to meet the needs or wants of the service buyer.

Good

A tangible product or item that consumers purchase to meet their needs or desires.