When Granting Claims and Requests for Adjustment When Your Company

question 14

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

• A)specifically assign blame to someone in your organization by name
• B)follow up to verify that your response was correct
• C)start from the assumption that the information the customer provided is incorrect
• D)imply that the customer is at fault
• E)avoid taking or assigning personal responsibility for setting matters straight

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Definitions:

Menarche

The first occurrence of menstruation in a female, marking the onset of reproductive capability.

Puberty

The period of sexual maturation, during which a person becomes capable of reproducing.

Primary Sex Characteristics

The body structures (ovaries, testes, and external genitalia) that make sexual reproduction possible.

Secondary Sex Characteristics

Nonreproductive sexual characteristics, such as female breasts and hips, male voice quality, and body hair.