When Granting Claims and Requests for Adjustment When Your Company

question 14

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should ________.

• A)specifically assign blame to someone in your organization by name
• B)follow up to verify that your response was correct
• C)start from the assumption that the information the customer provided is incorrect
• D)imply that the customer is at fault
• E)avoid taking or assigning personal responsibility for setting matters straight

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Definitions:

Balance Sheet

A fiscal summary that outlines a company's assets, liabilities, and shareholders' equity at a certain moment in time.

Sales On Account

Transactions where goods or services are sold on credit, with payment to be received at a later date.

Cost Of Goods Sold

Direct expenses incurred in the production of a company's goods, including the costs of labor and materials.

Inventory Turnover

A measure of how many times a company's inventory is sold and replaced over a period.