When Granting Claims and Requests for Adjustment When Your Company

question 74

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should NOT ________.

• A)blame anyone in your organization by name
• B)go into the details of how you plan to resolve the situation
• C)start from the assumption that the information the customer provided is correct
• D)openly sympathize with the customer's situation
• E)take or assign personal responsibility for setting matters straight

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Definitions:

Symbolic Development

The process by which individuals learn to use symbols, such as words or gestures, to represent objects, actions, thoughts, and ideas beyond their immediate experience.

Dual Representation Hypothesis

Proposal that children under age 3 have difficulty grasping spatial relationships because of the need to keep more than one mental representation in mind at the same time.

Scale Errors

A developmental phenomenon in which young children attempt to perform actions on miniature objects as if they were full-size, indicating a misunderstanding of size and scale.

Piaget's Theory

A theory of cognitive development that describes how children construct a mental model of the world.