Which of the Following Is True About Sending Goodwill Messages

question 36

Multiple Choice

Which of the following is true about sending goodwill messages?

• A)A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
• B)A handwritten note of appreciation is inappropriate in today's electronic media environment.
• C)Send congratulations for personal events only if you know the reader well.
• D)In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
• E)These messages need not have a direct business purpose.

Comprehend the importance of choosing the appropriate communication channel based on the sensitivity of the information.

Learn the basics and etiquette of various communication technologies including wikis, voice mail, and Web 2.0.

Identify the importance of maintaining positive human relations through proper communication channel selection.

Understand the role and guidelines of corporate communication in recognizing employee achievements.

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Definitions:

Conversion Cost

Refers to expenses incurred in the process of transforming raw materials into finished goods, encompassing both labor and overhead costs in manufacturing.

Direct Labour

The workforce engaged in the hands-on manufacturing or processing of products, whose costs are directly assigned to the production cost.

Manufacturing Overhead

All indirect costs associated with the production process, including utilities, maintenance, and factory management expenses, not directly tied to specific units produced.

Variable Product Cost

Costs that vary directly with the volume of production, such as materials and labor directly involved in manufacturing.