Margaret Is in the Process of Developing a Message,using the Direct

question 26

Multiple Choice

Margaret is in the process of developing a message,using the direct approach,to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?

• A)The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favorite of homeowners across the country.
• B)We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested.
• C)We are currently all sold out of the best-selling AT3 model lawnmower that you had requested.
• D)Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time.
• E)Due to the recent spike in demand, we are currently unable to fill your order for the AT3 model lawnmower.

---

Definitions:

Management by Objectives

A management model that involves setting specific, measurable objectives that are agreed upon by both management and employees.

Goal-setting System

A structured approach to identifying and planning how to achieve personal or organizational objectives.

Operant Conditioning

An educational method where the intensity of an action is altered through either rewards or penalties.

Expectancy Theory

A theory suggesting that the motivation of an individual is affected by the belief in the effectiveness of their effort, the value of the rewards associated with success, and the likelihood that their effort will lead to desired outcomes.