Which of the Following Is True About Refusing Claims and Requests

question 76

Multiple Choice

Which of the following is true about refusing claims and requests for adjustment?

• A)You should always accept responsibility for the negative answer.
• B)You must resist the temptation to call the other party dishonest or incompetent.
• C)You should clearly point out the customer's mistakes.
• D)The direct approach is usually the better choice for this purpose.
• E)You should always apologize for the bad news.

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Definitions:

Income Tax Rate

This is the percentage at which an individual or corporation is taxed on their income.

Unearned Revenue

Money received by an entity for goods or services to be provided in the future, recognized as a liability until the service is performed.

Net Income

The amount of money a company makes once it has paid off all expenses and taxes from its revenue.