Not All Self-Service Technologies Improve Service Quality, but They Can

question 10

Multiple Choice

Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________.

• A) faster
• B) "high touch"
• C) interactive
• D) technical
• E) internal

---

Definitions:

Home Tab

A primary tab or section in many software applications' interfaces, offering access to the most commonly used tools and functions.

Sizing Handles

Small graphical icons on the corner or edges of a selected object that allow users to manually resize it.

Selected Object

An item that has been chosen or highlighted by the user in a graphical user interface for further action or manipulation.

Slide Show View

A feature in presentation software that displays a sequence of slides in full-screen mode, typically used for delivering presentations to an audience.