Bank Customers Try to Reduce Uncertainty by Drawing Inferences from the ________

question 11

Multiple Choice

Bank customers try to reduce uncertainty by drawing inferences from the ________, such as the design of the building's exterior and interior, the layout of the desks, and the length of waiting lines.

• A) people
• B) symbols
• C) equipment
• D) place
• E) communication material

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Definitions:

Social Identity Threat

The experience of feeling at risk of confirming a negative stereotype about one's social group, which can negatively affect performance and wellbeing.

Self-affirmation

A psychological theory suggesting that individuals can maintain their sense of self-integrity by telling themselves (affirming) positive truths about themselves.

Stereotype Threat

The anxiety or concern experienced when one fears being judged or treated unfairly based on negative stereotypes about their group.

Stigmatized Group

Refers to a social group that suffers from societal disapproval or discrimination because of perceived differences from the majority.