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Which of the following would tend to increase the difference between the actual time customers spent waiting and the perceived time spent waiting by those customers?
(I) Lots of experience with the service on the part of customers(II) Anxiety on the part of customers(III) A pleasant physical environment for the customers
Referent Power
A form of influence that stems from the charismatic qualities or the respect and admiration one commands from others.
Expert
An individual possessing a high level of knowledge, skill, or expertise in a particular field or subject matter.
Rewards
Benefits, incentives, or compensation provided to encourage specific behaviors or achievements.
Respected
Held in high esteem or regard by others due to one's qualities or achievements.
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