Which of the Following Would Tend to Increase the Difference

question 35

Multiple Choice

Which of the following would tend to increase the difference between the actual time customers spent waiting and the perceived time spent waiting by those customers?
(I) Lots of experience with the service on the part of customers(II) Anxiety on the part of customers(III) A pleasant physical environment for the customers

• A)I and II only
• B)I only
• C)II only
• D)III only
• E)I, II, and III

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Definitions:

Futures

Agreements that enforce a commitment from the buyer to acquire, or from the seller to divest, an asset at a specific price and time decided beforehand.

Jet Fuel

A type of aviation fuel designed for use in aircraft powered by gas-turbine engines.

Hedge

An investment made to reduce the risk of adverse price movements in an asset, typically involving derivatives contracts like futures and options.

American Call Option

A type of options contract that gives the holder the right, but not the obligation, to buy an asset at a set price at any time before the expiration.