SERVQUAL Is an Instrument to Measure Customer Loyalty

question 23

True/False

SERVQUAL is an instrument to measure customer loyalty.

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Definitions:

Police Officers

Law enforcement officials responsible for maintaining public order, enforcing laws, and preventing, detecting, and investigating criminal activities.

Combat Zone

A designated area where military forces are engaged in conflict or where combat operations are conducted.

Affect Heuristic

A mental shortcut that allows people to make decisions and solve problems quickly based on their emotions and feelings.

Fatal Heart Attack

A lethal cardiovascular event resulting from the sudden blockage of blood flow to the heart muscle.