In Order to Manage Service Encounter, Services Communication Tries to ____________

question 38

Multiple Choice

In order to manage service encounter, services communication tries to ____________.

• A)build awareness
• B)manage customer satisfaction
• C)develop liking
• D)familiarize customers with the service process in advance

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Definitions:

Age Group

A segment of a population defined by age. People in the same age group generally face similar life experiences and challenges.

Services

Intangible products provided to consumers, including healthcare, education, banking, and entertainment, distinct from physical goods.

Savings Function

A mathematical expression that depicts how savings vary with changes in income, usually stating that savings are a function of disposable income.

Induced Consumption

The portion of consumer spending that varies with changes in disposable income, suggesting that as people earn more, they spend more.