Cora Griffth Has Nine Rules of Success for Excellent Service

question 33

Multiple Choice

Cora Griffth has nine rules of success for excellent service as a waitress. They include all of the following EXCEPT ____________.

• A)getting things right the first time
• B)listening first
• C)anticipating customers' wants
• D)treating customers like family
• E)taking pride in one's work

---

Definitions:

Sensory Stimuli

External factors or events that trigger sensory responses or reactions.

Wavelength

Wavelength is the distance between successive peaks of a wave, especially points in a sound wave or electromagnetic wave.

Hue

The dimension of visual experience specified by color names and related to the wavelength of light.

Intensity

The degree of strength, force, or energy of a stimulus or behavior.