Which Following Reasons Add More Complexity to the Service Quality-Productivity-Profit

question 19

Multiple Choice

Which following reasons add more complexity to the Service Quality-Productivity-Profit Triangle?

• A)Productivity improvements can make customer satisfaction droa.
• B)Some improvements in customer satisfaction strategies can be costly.
• C)Some quality improvements may not have any implication for productivity.
• D)All of the above
• E)None of the above

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Definitions:

Producer Surplus

The difference between the amount producers are willing to accept for a good or service versus what they actually receive.

Subsidies

Financial support provided by governments to individuals, businesses, or institutions to promote certain activities deemed beneficial.

Higher-Valued Uses

The allocation of resources or goods to their most profitable or beneficial applications, typically where they contribute the most to welfare or profitability.

Lower-Valued Uses

Activities or allocations of resources that do not maximize potential value or returns compared to other uses.