SERVQUAL Is an Example of a ____________ Measure of Service

question 1

Multiple Choice

SERVQUAL is an example of a ____________ measure of service quality.

• A)hard
• B)soft
• C)sophisticated
• D)None of the above

---

Definitions:

Abnormality

A deviation from the common rule, type, or form, often referring to something that is out of the ordinary or considered not normal in the medical or psychological context.

Repressed Conflict

Psychological struggles or issues that are unconsciously blocked from immediate consciousness but can influence behavior and emotions.

DSM-IV-TR

The fourth edition, Text Revision of the Diagnostic and Statistical Manual of Mental Disorders, a guideline for diagnosing mental disorders.

Axis IV

Axis IV is a categorization within the DSM-IV (Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition) that reports psychosocial and environmental problems contributing to a person's mental disorder.