The GAPS Model Is Used to Capture All Possible Sources

question 2

True/False

The GAPS model is used to capture all possible sources of gaps in customer service quality perceptions.

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Definitions:

Velocity

The speed of an object in a given direction.

Cross-Sectional Area

A measurement of the size of a cross-section of a three-dimensional object, often used to calculate properties like flow and resistance.

Internal Carotid Artery

A major artery that supplies blood to the brain, eyes, and forehead, branching off from the common carotid artery.

Middle Cerebral

Pertains to the middle cerebral artery, a major artery in the brain that supplies blood to the lateral parts of the frontal, temporal, and parietal lobes.