SFA Modules in CRM Systems Would Provide Tools for

question 77

Multiple Choice

SFA modules in CRM systems would provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

---

Definitions:

Personal in Nature

Describes something that is intended for or affecting an individual rather than a group or an entity.

Contractual Duties

Obligations that parties are legally bound to perform as outlined in a contract.

Motivation Theory

A theory or set of theories that explains why individuals are driven to initiate, persist in, or cease specific behaviors at various times.

Coworkers

Individuals who work together in the same organization or on the same project but do not have the same direct line of authority.