Which of the Following Questions Could Be Considered a Situational

question 77

Multiple Choice

Which of the following questions could be considered a situational interview question for a receptionist position?

• A) You have one caller on hold, are speaking with another on the other line, a delivery person walks into the lobby needing you to sign for a package, and another individual arrives for an appointment. What do you do first, second, and so on?
• B) Describe a time when you had to calm down an upset caller. How did you redirect them, what was the outcome and what would you have done differently?
• C) Explain what excellent customer service means do you and describe a time when you provided it.
• D) Tell me about a time when you made an error on an important project or report. What was the error, who brought it to your attention and how did you correct it?
• E) Describe a coworker with whom you do not get along very well. Why and what do you do to manage your work relationship?

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Definitions:

Identical Cost Curves

Cost curves that are exactly the same for all firms in a market, usually indicative of perfect competition.

Long-run Equilibrium

A state in market-based economies where all factors of production are fully utilized, leading to no further economic incentive for reallocation.

Minimized Average Total Cost

The point at which a firm achieves the lowest possible cost per unit of production by optimizing the scale of production.

Price

The amount of money required to purchase a good or service, often determined by supply and demand dynamics.