Candidates for the Customer Service Representative Position Are Put at a Work

question 10

Multiple Choice

Candidates for the customer service representative position are put at a work station and must receive calls from fictional customers to demonstrate how they would handle each situation. This is a selection tool known as:

• A) an in-basket exercise.
• B) a leaderless group discussion.
• C) a role play.
• D) an unstructured interview.
• E) a biodata collection.

Understand the exceptions to procedural requirements in administrative rulemaking.

Recognize the checks on administrative agency activities, including judicial review limits and transparency laws.

Understand how to handle window events in Java.

Learn about the utility and usage of the WindowAdapter class in Java.

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Definitions:

Assimilation

The process by which individuals or groups of differing cultural backgrounds are absorbed into the dominant culture of a society.

Egocentrism

In Piaget’s theory, the preoperational child’s difficulty taking another’s point of view.

Accommodation

In psychology, a cognitive process of altering one's existing schemas, perceptions, and understanding so as to adapt to new information.

Cognitive Developmental Stages

Theoretical stages proposed by psychologists to describe the progression of thinking and reasoning abilities as people grow.