________ Is the Organizational Commitment to Developing and Enhancing Long-Term

question 12

Multiple Choice

________ is the organizational commitment to developing and enhancing long-term, mutually beneficial relationships with profitable or potentially profitable customers.

• A) Customer retention
• B) Customer lifetime value
• C) Customer satisfaction
• D) Relationship marketing
• E) Reward programming

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Definitions:

Violence Continuum

A concept that illustrates the progressive nature of violent behavior, from less severe forms to more extreme manifestations.

Harm Model

A conceptual framework used to evaluate the negative impacts or potential dangers associated with certain actions or decisions.

Organizational Effects

The impacts or outcomes that policies, decisions, or actions have on the functioning and performance of an organization.

Absenteeism

The habit or practice of frequently being absent from work or duties without a good reason.