The Practice of CRM Requires ________ Processes

question 51

Multiple Choice

The practice of CRM requires ________ processes.

• A) only internal
• B) only external
• C) only customer identification
• D) only customer analysis
• E) both internal and external

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Definitions:

Critical Region

The set of values for which the null hypothesis is rejected in a statistical test.

Null Hypothesis

A default assumption in statistical hypothesis testing that there is no effect or no difference, used as a basis for testing statistical significance.

Test Statistic

A statistic calculated from sample data, used to determine the p-value in hypothesis testing.

Degrees Of Freedom

The number of independent values or quantities that can vary in the calculation of a statistic.