Direct Sales and Web Sales Are Both Examples of ________

question 5

Multiple Choice

Direct sales and Web sales are both examples of ________.

• A) revenue streams
• B) sales forecasts
• C) public relations expenses
• D) promotional events
• E) marketing strategies

Understand the concept of service quality, including its dimensions and measurement methods.

Identify and explain the different Service Gaps and their implications on service quality.

Discuss strategies for managing and exceeding customer expectations in service delivery.

Analyze the role of technology in managing service quality and customer satisfaction.

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Definitions:

Selection Device

Tools or processes used to assess and choose the most suitable candidates for a job or task.

Behavioural Interview

An interview in which job applicants are asked about past behaviours.

Structured Interview

A systematic interviewing technique where all candidates are asked the same set of predetermined questions in the same order to ensure fairness and comparability.

Exit Interview

A formal conversation between an employer and a departing employee to discuss the employee's reasons for leaving and gather feedback on the organization's practices.