There Are Four Unique Elements to Services-Intangibility,inconsistency,inseparability,and Inventory-Which Are Referred

question 178

Multiple Choice

There are four unique elements to services-intangibility,inconsistency,inseparability,and inventory-which are referred to as the

• A)service mix.
• B)four I's of services.
• C)service matrix.
• D)four Ps of services.
• E)service continuum.

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Definitions:

Interpersonal Dimension

Aspects of social interaction and relationships among individuals, including communication and emotional exchange.

Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment.

Empirical Studies

Empirical studies are investigations grounded on observation, experimentation, or measurement, rather than theory alone, to acquire knowledge.

Scientific Thinking

A way of learning about the world through observing, identifying, describing, investigating, and theorizing about phenomena.