Inconsistency of Services Refers to the Fact That

question 67

Multiple Choice

Inconsistency of services refers to the fact that

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from the performance of another employee even though the same firm employs both.
• D)training and standardization of service delivery procedures cannot be accomplished.
• E)services have a varying degree of durability.

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Definitions:

Large Amount

A significantly high quantity or volume of something, often relative to what is typical or expected.

Recency-Frequency-Monetary Analysis

A marketing analysis tool used to identify a company's best customers by examining how recently and how often they purchased, as well as how much they spent.

Specialty Pizzas

Pizzas that are made with unique or high-quality ingredients and often feature gourmet or unusual toppings.

Online Reviews

Digital assessments of products or services by consumers, typically published on websites or platforms, influencing the reputation and sales of businesses.