When Mandy Last Got Her Drive-Through Order at the Fast-Food

question 11

Multiple Choice

When Mandy last got her drive-through order at the fast-food restaurant,she thought the employee who helped her was cold and unfriendly.The food tasted good but was overshadowed by the employee's demeanor.Since then,Mandy often says something derogatory to her friends about the restaurant based on this single experience.This is an example of which issue associated with services?

• A)inseparability
• B)intangibility
• C)impressionability
• D)incongruity
• E)inflexibility

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Definitions:

Cumulative

Referring to the total amount aggregated over a period of time.

Noncumulative

Noncumulative refers to a type of preferred stock where dividends do not accumulate if they are not declared or paid in a given dividend period.

Dividends in Arrears

Dividends on cumulative preferred stock that have not been paid in the period they are due.

Balance Sheet

A financial statement that displays a company's assets, liabilities, and stockholders' equity as of a specific date, showing the company's financial position.