After Selecting U

question 41

Multiple Choice

After selecting U.S. Bank after a move to a new state, Theresa needed help with her accounts and went to visit a personal banker. She was very impressed with the banker's attitude and willingness to explain certain items to her in terms she could understand. The service Theresa received from the U.S. Bank representative had ________ properties.

• A) credence
• B) expertise
• C) search
• D) experience
• E) customer relationship